Webpage of the Ministry of Finance and Public Administration

Royal Decree 951/2005 of 29 July, whereby the general framework for raising quality levels in the civil service is established  (PDF approx. 96,52 KB),  encompasses the regulatory framework for measures that improve the quality of the public services of the general State administration. The Instruction of the Sub-Secretariat regarding activities geared to enhancing public service quality levels within the Ministry of Finance and the Economy (PDF approx. 77 KB) (Instruction of 25 July 2007) governs the quality-related commitments taken on by this Department. Those commitments are reflected in measures such as the drafting of service charters, awards for quality and the regulation of a complaints and suggestions system.

• Tax Agency (PDF approx. 137 KB)
• National Mint FNMT (PDF aprox. 2,58 MB)
• National Mint FNMT - Leaflet (PDF approx. 1,89 MB)
• Directorate General for Cadastre (PDF approx. 504,41)
• Publications, Central General Archive and Central Library (PDF approx. 1.94 MB)
• Administrative Information Services (PDF: 1.98 MB)
• Passive Classes (PDF approx. 755,14 KB)
• Service Charter of the PME 2011-2014 (PDF approx. 1,58 MB)
• Automobile Workshop PME Service Charter - Leaflet (PDF, approx. 1,54 MB)
• Directorate-General of Financial Coordination with the Autonomous Regions and with Local Entities (previously the Directorate-General of Financial Coordination with Local Entities) (PDF approx. 673.76KB)
• Office for National Statistics (PDF approx. 189,65 KB)
• Insurance and Pensions Fund(PDF approx. 2,17 MB)
• Directorate-General of the Treasury and Financial Policy (PDF approx. 352 KB)

• Land Registry Virtual Office (PDF approx. 656 KB)
• Directorate-General of the Treasury and Financial Policy (PDF approx. 221 KB) 

• Remote submission of complaints and suggestions to the Ministry of the Economy and Finance
• Complaints and suggestions: State Tax Administration Agency
• Website questionnaire 

Quality Reports

• Quality Management in the sphere of the Ministry of Economy and Finance, 2007   (PDF approx. 662 KB)
  • Annex to the Quality Management Report, 2007  (PDF approx. 15.7 MB)
• Quality Management in the sphere of the Ministry of Economy and Finance, 2008 (PDF, approx. 925 KB)
• Quality Management in the sphere of the Ministry of Economy and Finance, 2009 (PDF, approx. 1,35 MB)